Store policy

Store Policy

Return Policy

-All returns must be accompanied with a receipt.

-All items, not including any consignments, can be returned within 15 days of the purchase for a refund.  Defective items can be returned up to 30 days for replacement, refund, or store credit.  If an item is said to be defective, the manager in charge solely makes the decision on whether to accept the return or not.

-Returned items must be in the same condition as it was at the time of purchased in order to receive a full refund.  Otherwise the refund will be based on the condition of the item being returned and will be assessed solely by the manager in charge.

-All consignment items are sold as is and all sales are final, no returns accepted.

Consignment Policy

-Don Gonzales Saddlery makes no claims to the safety, structural integrity, quality, or authenticity of any items sold on consignment.

-All consignments will be charged a 20% consignment fee when the item is sold.  This fee is based on the final sale price of the item.

-All items left on consignment require the owner’s address, telephone, and full name recorded in our consignment book.

-Payouts on consignments will be by check and will be done no more than ten days after the item is sold.

-Don Gonzales Saddlery is not responsible for loss of consignment items due to theft, fire, flood, acts of God and the like.

Check Policy

-All those writing checks must show drivers license and provide local telephone number.  Driver’s License number, Date of Birth, and telephone number must be written on all checks.

-No temporary checks or third party checks accepted.

-Checks must be written for full amount of sale only, no money given back on checks written.

-No checks will be accepted on any consignment items.

-Checks written for over $500.00 will be run through Telecheck for verification.

-A $25.00 charge will be applied on all return checks.

Custom Orders

-All custom orders require one half of the total price as a deposit before the job will begin.

-A signature is required before the job is started and this signature states that the order is correct and all spelling or brand designs are correct.

-Balance for the order is due in full at the time of delivery or pick up.

-Any concerns about the quality or incorrect orders must be handled by the manager in charge.  The manager in charge solely makes any decisions concerning remakes, corrections, or refunds.

-Any orders that require measurements require that the measurements be taken by one of our craftsmen.  Any measurements taken by someone other that our craftsmen can be used but the fit of the product will not be guaranteed.

-All of our products are made of natural leather materials and may have blemishes and or scratches which portray the natural beauty of this highly durable material.  Slight variations in color, weight, and consistency will appear in our different products. 

Repairs and Alterations

-Quality of repair is dependant on the condition of the item being repaired.  Don Gonzales Saddlery makes no claim to the safety or cosmetic appearance of any item repaired or altered.

-All repairs above $100.00 require one half down as deposit.

-Balance due in full at time of pick up.

-Completion times are only estimated and certain factors during the repair process could lengthen or shorten the job completion time.

-Repair price estimates are not guaranteed and can go up if underlying factors cause it to do so.

-Don Gonzales Saddlery is not responsible for repair items lost due to fire, theft, flood, acts of God and the like.

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